New Balance WMS Implementation Reduces Chargebacks and Manual Processes

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WMS

New Balance WMS Implementation Reduces Chargebacks and Manual Processes

Case study of New Balance's deployment of Manhattan WMS, slotting, and supply chain intelligence across two distribution centers to cut compliance issues and manual labor.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

New Balance replaced an unsupported warehouse system with Manhattan Associates solutions including Warehouse Management, Slotting Optimization, Supply Chain Intelligence, and Audit Payment & Claims. The two-site implementation integrated with Dematic conveyors, tilt-tray sorters, CubiScan, and carrier systems. Results include reduced chargebacks, automated slotting that saved half an FTE, RFID inbound receiving, and new rate-shopping programs that support same-week and Friday-guarantee service levels.

Key takeaways

Chargebacks reduced year-over-year through accurate rate capture and carrier compliance

Slotting automation eliminated manual processes and saved at least 0.5 FTE

RFID inbound receiving removed need to open every box for sample counts

Rate shopping and wave planning enabled same-day to same-week fulfillment programs

Audit Payment & Claims brought freight audit in-house for better cost visibility

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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