National Bank of Canada Mortgage Adjudication with SAP CRM

Case studies

WMS

National Bank of Canada Mortgage Adjudication with SAP CRM

Case study showing how National Bank of Canada used SAP CRM to cut mortgage adjudication time by 45% and reduce origination costs by 50%.

Published

June 4, 2026

Read time

3 min read

Source

SAP

National Bank of Canada replaced siloed mortgage systems with SAP CRM to standardize processes across six channels. The bank aligned operations to SAP best practices instead of customizing the software. Results included faster loan decisions, higher cross-sell rates, and lower origination costs while improving customer and advisor experience.

Key takeaways

Mortgage adjudication time reduced from 175 to 95 minutes

Mortgage origination costs cut by 50%

Credit card cross-sell rate improved from 23% to 38%

Lines of credit cross-sell rate rose from 11% to 30%

Customer satisfaction increased by 7 points within six months

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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