MSI Building Supplies Epicor Falcon Optimization Case Study

Case studies

MES

MSI Building Supplies Epicor Falcon Optimization Case Study

MSI Building Supplies used Epicor Business Accelerator to improve Falcon system utilization, inventory accuracy, and margins after revenue decline.

Published

June 4, 2026

Read time

3 min read

Source

MSI Building Supplies, a lumber and building materials distributor in St. Thomas, upgraded to Epicor Falcon in 2007. Following an economic downturn, the company engaged Epicor Business Accelerator consultants in 2010 for a two-day assessment. The review identified process gaps, pricing complexity, and inventory control issues. MSI implemented changes from daily margin reporting to simplified four-tier pricing and order-based warehouse workflows, improving system adoption and financial performance.

Key takeaways

Business Accelerator delivered an end-to-end process review and prioritized action plan

Daily gross margin reports enabled faster detection of pricing and receiving errors

Switch from eight-tier to four-tier pricing reduced complexity and improved margins

Requiring showroom orders instead of invoices raised inventory record accuracy

Low-effort changes were completed first, followed by training-intensive improvements

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.