Morrison True Value Hardware Gift Card Implementation Case Study

Case studies

MES

Morrison True Value Hardware Gift Card Implementation Case Study

Hardware retailer replaced paper gift certificates with Epicor In-Store Gift Card integrated to Epicor Eagle, improving transaction speed, tracking, and customer satisfaction.

Published

June 4, 2026

Read time

3 min read

Source

Morrison True Value Hardware, a single-location retailer in Alpine, Texas, transitioned from manual paper gift certificates to the Epicor In-Store Gift Card solution on its existing Epicor Eagle platform. The change eliminated ten-minute manual processes, enabled instant issuance for sales and returns, and provided real-time visibility into gift card balances and redemptions. Benefits included higher customer satisfaction, professional image, and accurate sales tracking without additional staff training burden.

Key takeaways

Paper gift certificates replaced with integrated in-store gift card system

Transaction time reduced from up to ten minutes to instantaneous processing

Real-time visibility into gift card sales and redemption activity via Epicor Viewer

Improved handling of return credits without receipts while retaining store revenue

Minimal training required; cashiers trained peers after brief online course

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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