Micro Dynamics Epicor Vantage Service Connect Implementation Case Study
Case study showing how Micro Dynamics automated inventory data entry into Epicor Vantage using Service Connect, cutting parts entry time from one week to two hours and eliminating manual parts management roles.
Electronics contract manufacturer Micro Dynamics implemented Epicor Service Connect to automate inventory and pricing data integration with its Epicor Vantage ERP system. The integration platform applies business logic validation during import, reducing data entry errors to near zero and replacing 10-15 full-time employees previously required for parts management. The company now runs 13 workflows handling application-to-application and internal orchestration, achieving payback within one year through payroll and error cost savings.
Parts entry time reduced from one week to two hours via automated Service Connect workflows
Manual parts management staff reduced from 10-15 FTEs to zero after implementation
Data entry error rate dropped to near zero through XML-based validation and business logic
Pricing spreadsheet imports now complete in one hour instead of requiring 1.5 FTEs for one week
Service Connect paid for itself within one year through combined payroll and error elimination savings
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