Metalwest: Increasing Customer Service Levels While Reducing Inventory Costs

Case studies

SCP

Metalwest: Increasing Customer Service Levels While Reducing Inventory Costs

Case study showing how Metalwest used GAINS to raise service levels 15% and cut inventory costs 25% within 10 weeks.

Published

June 4, 2026

Read time

3 min read

Source

Metalwest, a multi-location metals service center, implemented the GAINS supply chain performance platform to improve inventory visibility and decision-making. The solution delivered automated demand forecasting, exception-based alerts, and SKU-level optimization across eight sites. Within the first year the company recorded a 5% revenue increase, 25% lower inventory investment, and 15% higher customer service levels while eliminating most expediting costs.

Key takeaways

15% increase in customer service levels achieved through dynamic SKU monitoring

25% reduction in inventory investment within first year of deployment

Rapid 10-week implementation delivered immediate positive ROI

Exception-based management reduced purchasing, planning, and handling costs

Elimination of expediting costs through improved demand-supply alignment

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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