MET Transit Paratransit Software Upgrade Case Study

Case studies

TMS

MET Transit Paratransit Software Upgrade Case Study

Case study showing how MET Transit replaced legacy paratransit software with Ecolane DRT to improve scheduling efficiency and customer service.

Published

June 4, 2026

Read time

3 min read

Source

MET Transit upgraded from inadequate paratransit software to Ecolane DRT scheduling and dispatching with Android tablet MDTs and advanced reporting. The implementation delivered automated scheduling, continuous optimization, and point-and-click reporting. Results included improved on-time performance, streamlined internal operations, and stronger customer support for a small agency.

Key takeaways

Replaced legacy paratransit software with web-based Ecolane DRT scheduling and dispatching

Implemented Android tablet MDTs with turn-by-turn navigation for drivers

Added comprehensive reporting tools for operational metrics and ad-hoc analysis

Achieved fully automated scheduling with real-time optimization for on-time performance

Improved support experience critical for small transit agencies

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

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