Merkley Supply Ltd. Epicor BisTrack Implementation Case Study

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Merkley Supply Ltd. Epicor BisTrack Implementation Case Study

Case study showing how lumber and masonry distributor Merkley Supply used Epicor BisTrack to raise margins, increase sales, and improve operational efficiency.

Published

June 4, 2026

Read time

3 min read

Source

Merkley Supply Ltd., the largest masonry products supplier in Ottawa-Carleton, implemented Epicor BisTrack in 2007. The system delivered real-time KPI dashboards, automated pricing, CRM campaign tools, and mobile inventory and delivery applications. Results included 0.75-1 point margin gains, $400-500K incremental sales, 40% reduction in inventory count labor, and fewer delivery disputes.

Key takeaways

Margin improvement of 0.75-1 percentage point from automated pricing and shipping efficiency

$400-500K incremental sales generated from targeted CRM marketing campaigns

40% reduction in inventory count labor using mobile scanning applications

Elimination of delivery disputes and overtime through GPS and electronic proof of delivery

Real-time KPI visibility enabling faster executive decision-making and sales tracking

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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