Mercury Omnichannel WMS Upgrade Case Study with Manhattan
Case study showing how Mercury reduced inventory error rate to 0.003% and doubled quality inspection capacity after implementing Manhattan Warehouse Management.
Shanghai ShuiXing Home Textile (Mercury) implemented Manhattan Warehouse Management to support rapid ecommerce growth and omnichannel operations across 2,600+ stores. The 50,000 m2 distribution center achieved next-day delivery for offline orders, 48-hour return confirmations, and an 80% staff reduction while handling Double Eleven peaks. Results include inventory accuracy gains, doubled throughput, and improved profitability metrics.
Inventory error rate reduced from 0.05% to 0.003% after WMS deployment
Quality inspection capacity doubled from 3,000 to 6,000 pieces per day
Offline order delivery improved from every other day to next-day service
Staffing reduced 80% (430 to 50 people) in 50,000 m2 warehouse
Double Eleven order processing time cut from 7 days to 3 days
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