Mercury Home Textiles Improves Warehouse Accuracy and Speed with Manhattan WMS
Case study of Mercury's Shanghai DC deployment showing inventory error reduction, faster returns processing, and labor savings after implementing Manhattan WMS.
Mercury, a major Chinese home textiles company, upgraded its 50,000 m2 Shanghai distribution center with Manhattan WMS to handle rising ecommerce order volumes. The implementation reduced inventory error rates from 0.05% to 0.003%, cut returns confirmation to 48 hours, shortened shipping from two days to next-day, doubled inspection capacity, and reduced staffing from 430 to 50 people. Results were validated during peak Single's Day sales.
Inventory accuracy improved from 0.05% to 0.003% error rate
Returns confirmation reduced to 48 hours; shipping cut from 2 days to next day
Inspection capacity doubled from 3,000 to 6,000 pieces per day
Staffing reduced from 430 to 50 people in 50,000 m2 facility
Single's Day peak handled 200,000+ orders in 3 days versus prior 7 days
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