Medical Distributor Improves Sales, Margins and A/R with Prophet 21

Case studies

MES

Medical Distributor Improves Sales, Margins and A/R with Prophet 21

Mercedes Medical implemented Epicor Prophet 21 to integrate sales and warehouse operations, resulting in doubled sales, 15% margin gains, and 20% reduction in A/R days.

Published

June 4, 2026

Read time

3 min read

Source

Mercedes Medical, a Sarasota-based medical distributor, replaced fragmented accounting systems with Epicor Prophet 21 ERP. The integrated platform enabled real-time order entry, wireless warehouse management, and online payment processing. Post-implementation metrics showed sales nearly doubled, margins rose 15%, A/R days fell 20%, and sales per employee increased by nearly $100,000. Ongoing collaboration with Epicor supported custom freight costing and continuous benchmarking against healthcare peers.

Key takeaways

Sales nearly doubled after full ERP integration

Gross margins increased 15 percent

A/R days outstanding reduced by 20 percent

Sales per employee rose by almost $100,000

Freight cost estimation added to order entry screen

Market overview

SCR methodology note

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Implementation considerations

Important consideration

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