Case studies
MES

McLendon Hardware Upgrades to Epicor Eagle N Series for Analytics

Case study of McLendon Hardware's upgrade to Epicor Eagle N Series and Compass, showing gains in real-time reporting, employee data access, and customer service.

Published
June 4, 2026
Read time
3 min read
Source

McLendon Hardware, a seven-store hardware retailer with 550 employees, upgraded from legacy Epicor Eagle to Eagle N Series and Compass. The .NET-based interface and embedded analytics enabled wider distribution of operational reports, faster replenishment decisions, and reduced training time. The retailer reported a 25 percent inventory reduction via automated replenishment and improved in-stock performance without business disruption during the overnight cutover.

Key takeaways

Real-time analytics and reports expanded to more employees for quicker decisions

Automated replenishment reduced inventory by 25 percent while raising in-stock rates

Familiar .NET interface cut training time and accelerated new-hire productivity

Community, chat, and online help features reduced support tickets and downtime

Overnight upgrade avoided operational disruption across seven stores and DCs

Market overview

On this page
Key takeawaysMarket overviewVendor landscapeLeadersImplementation considerations
download pdf
Want deeper analysis on vendors?
Request Briefing

Related research

Analysis
The Rip-and-Replace Trap

Replacing a core system all at once is the most expensive and most dangerous way to modernize, and the record of failure is long and costly. This is why rip-and-replace fails so often, and how to modernize incrementally, in production, without betting the business on a single go-live

Jay Sharma
2026
Buyer's Guide
WMS
Dock Appointment Scheduling

A practitioner’s guide to evaluating, costing, and selecting dock appointment scheduling software: what these systems do, why they are distinct from yard management, why the market has no reliable size, how the vendors stack up in 2026, and how to cut detention and congestion at the dock.

Supply Chain Research
2026
Buyer's Guide
SCP
Retail & Merchandise Planning

A practitioner’s guide to evaluating, costing, and selecting retail merchandise planning software: what these systems do, how the five planning functions differ, why the market resists a single number, why Gartner retired its dedicated quadrant, how the vendors stack up in 2026, and what they cost.

Supply Chain Research
2026
E:
contact@supplychainresearch.com
Request Briefing
Research
News & analysisResearch libraryIndustry ObservatoryField Intelligence
Vendors
Warehouse management Transportation managementOrder managementSupply chain planningPoint of saleManufacturing execution systemsRobotics and Automation
Company
About usOur methodologyContact us
Privacy policyTerms and conditionsCookie policy

© Supply Chain Research 2026