McLendon Hardware Upgrades to Epicor Eagle N Series for Analytics

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McLendon Hardware Upgrades to Epicor Eagle N Series for Analytics

Case study of McLendon Hardware's upgrade to Epicor Eagle N Series and Compass, showing gains in real-time reporting, employee data access, and customer service.

Published

June 4, 2026

Read time

3 min read

Source

McLendon Hardware, a seven-store hardware retailer with 550 employees, upgraded from legacy Epicor Eagle to Eagle N Series and Compass. The .NET-based interface and embedded analytics enabled wider distribution of operational reports, faster replenishment decisions, and reduced training time. The retailer reported a 25 percent inventory reduction via automated replenishment and improved in-stock performance without business disruption during the overnight cutover.

Key takeaways

Real-time analytics and reports expanded to more employees for quicker decisions

Automated replenishment reduced inventory by 25 percent while raising in-stock rates

Familiar .NET interface cut training time and accelerated new-hire productivity

Community, chat, and online help features reduced support tickets and downtime

Overnight upgrade avoided operational disruption across seven stores and DCs

Market overview

SCR methodology note

Vendor landscape

Leaders

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Important consideration

Original Source

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