Maximizing HR Software ROI with SAP SuccessFactors at Affinion Group

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Maximizing HR Software ROI with SAP SuccessFactors at Affinion Group

Case study showing how Affinion Group used SAP Preferred Care services to improve position management, head-count accuracy, and overall value from its SAP SuccessFactors deployment.

Published

June 4, 2026

Read time

3 min read

Source

SAP

Affinion Group, a customer engagement provider with 3,700 employees, faced inconsistent position data and limited head-count reporting in SAP SuccessFactors Employee Central. By engaging SAP Preferred Care services, the company aligned HR and finance processes, cleaned master data, and gained tighter control over employee lifecycle management. The engagement also supported more accurate budgeting and scalable onboarding through integrated SuccessFactors Compensation, Performance & Goals, and Onboarding modules.

Key takeaways

SAP Preferred Care services improved position management and data quality within Employee Central

Head-count planning accuracy increased, supporting better budgeting and workforce decisions

HR and finance process alignment reduced manual reconciliation and reporting gaps

Data cleanup and standardized position management enabled scalable employee lifecycle tracking

Existing SuccessFactors investments delivered higher ROI without new license purchases

Market overview

SCR methodology note

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Important consideration

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