MandMDirect.com WMS Implementation: Visibility and Efficiency Gains
Case study of MandMDirect.com replacing a paper-based system with Manhattan SCALE to gain real-time stock visibility and handle seasonal demand peaks.
MandMDirect.com, a UK online apparel retailer, moved to a new 290,000 sq ft DC and implemented Manhattan SCALE warehouse management software. The phased rollout replaced manual data entry with RF barcode scanning, delivered same-day system reconciliation, and enabled automated cycle counts. Post go-live, the operation ran six times faster and completed Christmas stock put-away ahead of schedule for the first time in 22 years.
Replaced paper-based legacy WMS with Manhattan SCALE for real-time inventory accuracy
Two-phase implementation achieved full migration in 24 hours with zero customer impact
RF-directed processes eliminated manual data-entry lag during 4x seasonal volume spikes
Post-implementation tuning increased system speed by 6x and reduced paperwork
Enabled advance Christmas preparation and supported continued year-on-year growth
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