MacDonald Supply Strengthens Operations and Ecommerce with Inform ERP

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MacDonald Supply Strengthens Operations and Ecommerce with Inform ERP

Case study of MacDonald Supply replacing legacy ERP with Inform to support ecommerce growth, improve inventory accuracy, and reduce IT overhead across three PHCP/HVAC locations.

Published

June 4, 2026

Read time

3 min read

Source

MacDonald Supply, a Findlay, Ohio distributor serving PHCP, HVAC, and industrial markets, implemented Inform ERP to replace an outdated system. The integrated solution delivered real-time dashboards, demand forecasting, strategic pricing, and an ERP-driven ecommerce site. Benefits include error-free warehouse operations, faster month-end closes, reduced IT staffing needs, and measurable revenue growth from online channels.

Key takeaways

Replaced legacy non-Windows ERP with Inform to eliminate unnecessary features and improve support responsiveness

Implemented integrated ecommerce that applies the same business rules as core ERP while boosting SEO performance

Deployed demand forecasting, projected purchasing, and inter-branch transfers to manage seasonal HVAC inventory

Eliminated need for dedicated IT role through simplified system administration and real-time reporting

Achieved sub-one-hour month-end closes and daily executive dashboards covering sales, inventory, and AR

Market overview

SCR methodology note

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Important consideration

Original Source

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