Little Hardware Company Epicor Eagle N Series Implementation Case Study

Case studies

MES

Little Hardware Company Epicor Eagle N Series Implementation Case Study

Case study showing how Little Hardware improved daily efficiency, customer analytics access, and employee training using Epicor Eagle N Series and Training on Demand.

Published

June 4, 2026

Read time

3 min read

Source

Little Hardware Company, a 1922-founded industrial supplies distributor in Charlotte, NC, implemented Epicor Eagle N Series to streamline operations and enhance customer service. The solution delivered a simplified user interface, embedded real-time analytics for purchasing behavior insights, and integrated Epicor Training on Demand for role-specific employee education. Results included faster report access, improved problem-solving with customer data, and higher training engagement through contextual video delivery.

Key takeaways

Embedded analytics provide immediate visibility into customer purchasing patterns and behaviors

Simplified UI and workflows accelerate access to reports, queries, and daily operational tasks

Integrated Training on Demand delivers contextual, role-specific training directly within the application

Real-time customer and inventory data access improves service speed and problem resolution

E-commerce and IT teams gain actionable insights without switching between multiple systems

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.