Lennox Industries WMS and TMS Implementation Case Study

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Lennox Industries WMS and TMS Implementation Case Study

Details how Lennox Industries used Manhattan Associates WMS and TMS to shift from two warehouses to a hub-and-spoke network of 8 RDCs, 20 LDCs, and 160 stores.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

Lennox Industries redesigned its distribution network to meet dealer demand for next-day HVAC installation despite later order cutoffs. The company deployed Manhattan Associates Warehouse Management System and Transportation Management System to coordinate 51 shipping locations, inbound orders from 160 internal sites, and deliveries to over 7,000 external locations. Results included a 24.5 percent productivity gain and 19.6 percent reduction in logistics cost as a percent of sales while eliminating the need for more than 200 additional workers.

Key takeaways

Hub-and-spoke model with 8 regional and 20 local DCs replaced national two-warehouse design

WMS and TMS coordinated 51 shipping points and 7,000+ delivery locations

Warehouse productivity rose 24.5 percent after Manhattan WMS go-live

Logistics cost as percent of sales fell 19.6 percent

Employee training program of 40-60 hours per person supported network execution

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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