Lee's Home Center Boosts Productivity Using Epicor Eagle N Series

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MES

Lee's Home Center Boosts Productivity Using Epicor Eagle N Series

Case study shows how a 26-employee hardware retailer upgraded to Epicor Eagle N Series and Service & Repair to improve service order accuracy and customer data access.

Published

June 4, 2026

Read time

3 min read

Source

Lee's Home Center replaced paper-based repair tracking and fragmented customer records with Epicor Eagle N Series and the Service & Repair module. The upgrade delivered an intuitive Microsoft-style interface, centralized customer data for email marketing, and guided service order entry that raised ticket accuracy by 80%. Staff now retrieve repair status instantly without searching paper files, shortening response times for contractors and homeowners.

Key takeaways

Eagle N Series interface reduced training time and allowed phased rollout across terminals

Service & Repair module captured brand, model, and serial data, increasing ticket accuracy 80%

Centralized customer records eliminated re-entry and enabled direct email marketing exports

Repair status lookup moved from paper files to any terminal, cutting customer wait times

Analytics became accessible directly from Inventory, Vendor, and Customer screens

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