LALUX Assurances EXALEAD OneCall 360 Customer View Implementation

Case studies

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LALUX Assurances EXALEAD OneCall 360 Customer View Implementation

Case study showing how LALUX Assurances unified siloed insurance systems with EXALEAD OneCall to create a single 360 customer view.

Published

June 4, 2026

Read time

3 min read

Source

LALUX Assurances replaced multiple legacy systems across subsidiaries with EXALEAD OneCall to aggregate structured and unstructured customer data. The solution delivered a unified interface for sales and back-office teams, supported IDD regulatory requirements, and enabled cross-selling without manual data re-entry. Deployment took four months using an agile approach and required minimal integration effort.

Key takeaways

Aggregates structured and unstructured data from multiple insurance systems into one 360 view

Eliminates manual data entry by automatically updating customer profiles throughout contract lifecycle

Supports IDD compliance through document creation and search functions for Key Information Documents

Deployed in four months with light architecture and minimal reprocessing of existing data

Enables cross-selling and regulatory adherence by surfacing complete customer activity in one interface

Market overview

SCR methodology note

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