Klem's Tractor Loyalty Program Implementation with Epicor Eagle

Case studies

MES

Klem's Tractor Loyalty Program Implementation with Epicor Eagle

Case study of Klem's Tractor replacing manual loyalty tracking with Epicor Eagle Loyalty Manager, enrolling over 27,000 customers and automating promotions.

Published

June 4, 2026

Read time

3 min read

Source

Klem's Tractor, a single-location farm and home retailer in Massachusetts, implemented Epicor Eagle Loyalty Manager and In-Store Gift Card solutions to replace an outdated, spreadsheet-based loyalty program. The system enabled automated point tracking, receipt-printed coupons, and vendor-specific promotions across 300,000 SKUs. Results include 27,000+ enrolled loyalty members, 2,000+ gift cards sold annually, elimination of processing fees, and 5-10 hours saved weekly on promotion administration.

Key takeaways

Replaced manual punch cards and spreadsheets with automated loyalty tracking and point-of-sale coupon printing

Enrolled over 27,000 customers in the loyalty program with minimal implementation time

Eliminated gift card processing fees while generating over $18,000 in initial card sales

Enabled SKU-level purchase tracking and targeted vendor co-promotions via Epicor Compass

Reduced weekly promotion administration time by 5-10 hours through automated queries and coupon generation

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.