Klem's Epicor Eagle Gift Card Implementation Case Study

Case studies

MES

Klem's Epicor Eagle Gift Card Implementation Case Study

Case study showing how Klem's replaced paper gift certificates with Epicor Eagle gift card solution to increase revenue and improve transaction speed.

Published

June 4, 2026

Read time

3 min read

Source

Klem's, a 75,000 square foot farm and agriculture retailer in Massachusetts, implemented the Epicor Eagle Gift Card Solution to modernize its loyalty and gifting processes. The system integrated with existing credit card terminals, enabling fast activation of gift cards across 300,000 SKUs. Within four months, the retailer sold 500 cards generating $18,000 in revenue with improved tracking of outstanding balances and purchaser data.

Key takeaways

Gift card activation integrated directly into existing high-speed credit card terminals

Eliminated slow handwritten paper certificates, reducing transaction time

Real-time visibility into outstanding gift card balances and purchaser information

Staff training completed in minutes with minimal operational disruption

Early revenue of $18,000 in first four months with no major holidays

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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