Kitchen and Bath Distributor Cuts Shipping Errors 95% with Epicor Eclipse Carton Packing

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Kitchen and Bath Distributor Cuts Shipping Errors 95% with Epicor Eclipse Carton Packing

Case study showing how Davis & Warshow used Epicor Eclipse Carton Packing to improve shipment accuracy, tracking, and reduce customer inquiries.

Published

June 4, 2026

Read time

3 min read

Source

Davis & Warshow, a New York plumbing and heating distributor, implemented Epicor Eclipse Carton Packing to capture carton contents, assign unique IDs, and automate labeling. The solution enabled double-checking of every order before shipment and supported RF scanning for truck loading. Results included a 95% reduction in shipping errors and fewer customer follow-up calls about missing items.

Key takeaways

Carton Packing assigns unique IDs to each box and records exact contents for traceability

Orders are picked, staged, and verified before packing to prevent errors

RF scanning supports accurate truck loading in reverse stop sequence

Automatic label printing meets customer-specific requirements during packing

95% reduction in shipping errors and fewer customer service inquiries

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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