KIE Supply ERP Implementation Case Study: Growth Preparation

Case studies

MES

KIE Supply ERP Implementation Case Study: Growth Preparation

KIE Supply replaced a custom ERP with DDI Inform to enable cross-training, paperless workflows, and scalable operations across four verticals.

Published

June 4, 2026

Read time

3 min read

Source

KIE Supply, a 60-year-old distributor of plumbing, irrigation, electrical, and lighting products, transitioned from a home-grown ERP to DDI Inform. The implementation delivered automated reporting, electronic signatures, and intuitive screens that reduced manual tasks and eliminated single-point-of-failure risks. Within six months the company removed file cabinets, shortened transfer processing from hours to minutes, and established cross-trained teams ready for future expansion.

Key takeaways

Replaced single-developer custom ERP with industry-specific Inform system

Automated daily reports and transfers, cutting purchasing clerk time from 4+ hours to minutes

Achieved paperless operations with electronic signatures and eliminated physical file storage

Enabled cross-training across roles to remove key-person dependency

Completed go-live in 2019 with minimal disruption using on-site DDI support

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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