Keysight Technologies Wildfire Recovery Using RapidResponse
Case study showing how Keysight used Kinaxis RapidResponse to maintain supply chain operations after the 2017 Tubbs wildfire destroyed facilities and displaced staff.
Keysight Technologies, a global provider of electronic measurement solutions, faced major disruption when the 2017 Tubbs wildfire damaged its Santa Rosa headquarters. With 11,000 components feeding 1,500 products across 10 sites, the company used RapidResponse to access live inventory, order, and supply data. Teams ran recovery scenarios, rerouted materials, and rebalanced production without cancelling orders. The system supported cross-site planning and enabled full revenue recovery within two quarters.
RapidResponse provided immediate visibility into orders, inventory positions, and supplier shipments during site shutdown
Teams ran what-if simulations to reroute materials and shift production across global sites
No customer orders were cancelled despite three weeks to two months of operational downtime
Keysight achieved record revenue in Q3 and Q4 FY2018 while recovering within two fiscal quarters
No jobs were lost; all employees and contractors were paid during the closure period
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