Kendra Scott Implements Ship-From-Store During COVID-19 Store Closures

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Kendra Scott Implements Ship-From-Store During COVID-19 Store Closures

Case study detailing how Kendra Scott activated Manhattan Active Omni ship-from-store in six days to fulfill ecommerce orders from retail locations when its DC was restricted.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

During COVID-19, Kendra Scott faced store closures and reduced DC capacity. Using Manhattan Enterprise Order Management and Store Order Fulfillment, the retailer connected store, DC, and 3PL inventory to enable ship-from-store fulfillment. Implementation was completed remotely in six days, allowing 13 stores to ship over 95 percent of allotted capacity. The solution also supported virtual philanthropic events through assigned ecommerce codes and enabled subsequent curbside pickup rollout.

Key takeaways

Ship-from-store activated in six working days using Manhattan Store Order Fulfillment

13 stores fulfilled over 95 percent of allotted ecommerce capacity without issues

Store, DC, and 3PL inventory connected through Manhattan Enterprise Order Management

Virtual Kendra Gives Back events enabled via assigned ecommerce coupon codes

Curbside pickup capability added following successful ship-from-store deployment

Market overview

SCR methodology note

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