KeHE Distributors Real-Time Visibility Case Study

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SCP

KeHE Distributors Real-Time Visibility Case Study

Case study shows how KeHE Distributors replaced manual phone-based shipment tracking with FourKites automated notifications across 16 DCs and 30,000+ retail locations.

Published

June 4, 2026

Read time

3 min read

Source

KeHE Distributors implemented FourKites Dynamic ETA and automated alerts to eliminate multi-step manual processes that previously required Sales, Customer Care, and Transportation teams. The solution handles shipments with up to 20 stops while masking competitor location data. KeHE now sends over 55,000 emails and 10,000 texts weekly, freeing staff to focus on revenue activities while maintaining 99% order accuracy and next-day delivery for 85% of shipments.

Key takeaways

Replaced four-phone-call, two-hour manual tracking with automated shipment notifications

Dynamic ETA accounts for weather, intermediate stops, and location data across multi-stop routes

Shipment-level masking prevents customers from viewing competitor deliveries on shared loads

Automated Departed Pickup, ETA Alert, and Delivered notifications sent to 30,000+ locations

Freed sales team time previously spent on reactive status updates for higher-value work

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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