Johnstone Supply HVAC Distributor Improves Order Processing with Epicor Eclipse

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MES

Johnstone Supply HVAC Distributor Improves Order Processing with Epicor Eclipse

Case study of Johnstone Supply of Jacksonville's branch-by-branch migration from Eterm to Solar Eclipse, resulting in faster front-counter order finalization across 10 locations.

Published

June 4, 2026

Read time

3 min read

Source

HVAC distributor Johnstone Supply of Jacksonville replaced its legacy Eterm system with Epicor Solar Eclipse. The company executed a deliberate rollout across 10 branches, standardized processes with preconfigured widgets, upgraded hardware, and trained staff via webinars. Within 30 days all sites were live; six months later, front-counter order processing times had dropped and employees could finalize orders from a single window.

Key takeaways

Branch-by-branch rollout minimized operational disruption during ERP upgrade

Standardized widgets, templates, and menu shortcuts across 10 locations

Hardware inventory and upgrades ensured compatibility before go-live

Product preview functionality reduced time to finalize customer orders

Continuous Epicor feature releases positioned the distributor for growth

Market overview

SCR methodology note

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