J.H. Wright & Associates Improves Operations with Epicor Prophet 21
Case study shows how a 48-employee fluid handling distributor used Epicor Prophet 21 and web-based consulting to refine processes, reduce costs, and support continuous improvement.
J.H. Wright & Associates, an Alabama-based wholesale pumps distributor, implemented Epicor Prophet 21 in 2004. The company adopted an Order Champion model, color-coded service folders, and note-heavy order documentation to increase accuracy and accountability. Web-based consulting replaced onsite visits for targeted training and troubleshooting, cutting travel costs while enabling flexible, hour-long sessions focused on specific issues such as Crystal Reports and executive metrics.
Implemented Order Champion roles to assign end-to-end order ownership and close process gaps
Used color-coded folders and note-heavy orders to track repairs and reduce errors
Switched to web-based consulting for flexible, low-cost training and troubleshooting
Eliminated or combined positions after process refinement, lowering operating costs
Built transparent reporting and continuous improvement loops within Prophet 21
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