J.H. Wright & Associates Improves Operations with Epicor Prophet 21

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MES

J.H. Wright & Associates Improves Operations with Epicor Prophet 21

Case study shows how a 48-employee fluid handling distributor used Epicor Prophet 21 and web-based consulting to refine processes, reduce costs, and support continuous improvement.

Published

June 4, 2026

Read time

3 min read

Source

J.H. Wright & Associates, an Alabama-based wholesale pumps distributor, implemented Epicor Prophet 21 in 2004. The company adopted an Order Champion model, color-coded service folders, and note-heavy order documentation to increase accuracy and accountability. Web-based consulting replaced onsite visits for targeted training and troubleshooting, cutting travel costs while enabling flexible, hour-long sessions focused on specific issues such as Crystal Reports and executive metrics.

Key takeaways

Implemented Order Champion roles to assign end-to-end order ownership and close process gaps

Used color-coded folders and note-heavy orders to track repairs and reduce errors

Switched to web-based consulting for flexible, low-cost training and troubleshooting

Eliminated or combined positions after process refinement, lowering operating costs

Built transparent reporting and continuous improvement loops within Prophet 21

Market overview

SCR methodology note

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Important consideration

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