IPKO Telecommunications: SAP Hybris Billing Transformation Case Study

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IPKO Telecommunications: SAP Hybris Billing Transformation Case Study

Case study on IPKO's implementation of SAP Hybris Billing to support convergent quad-play services and accelerate product launches.

Published

June 4, 2026

Read time

3 min read

Source

SAP

IPKO Telecommunications, a Kosovo-based provider of mobile, fixed-line, internet, and cable TV services, replaced fragmented rating and billing systems with SAP Hybris Billing. The project delivered a single CRM and provisioning platform, flexible rating for consumer and business services, and integration with existing SAP ERP modules. Implementation took 15 months for technology and 18 months for process reengineering, enabling faster time-to-market for new convergent products.

Key takeaways

Single CRM and billing platform replaced multiple legacy rating systems for quad-play services

Time to create new pricing tables reduced to one day; complex convergent products released in 5-10 days

9 new products and 10 mobile product upgrades launched in the first year after go-live

Integration of Altima Ai.CRM with SAP GUI for contact center agents and finance systems

High-availability billing eliminated redundant rating processes and lowered operating costs

Market overview

SCR methodology note

Vendor landscape

Leaders

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Important consideration

Original Source

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