Intown Ace Hardware Improves Customer Service Using Epicor Eagle Mobile Manager

Case studies

MES

Intown Ace Hardware Improves Customer Service Using Epicor Eagle Mobile Manager

Case study showing how a single Ace Hardware store used Epicor Eagle Mobile Manager on smartphones to check prices, sales, and inventory in real time.

Published

June 4, 2026

Read time

3 min read

Source

Intown Ace Hardware implemented Epicor Eagle Mobile Manager to give owners instant access to sales data, inventory levels, and pricing from any location. Staff scan items on the floor to retrieve price and sales history, enabling faster answers for customers and on-the-spot inventory adjustments. The tool also supports buying decisions at trade shows and remote store monitoring during time off.

Key takeaways

Mobile access to sales, orders, and department performance from any location

Price lookup and item scanning on the sales floor improves response time to customers

Real-time inventory and sales history supports immediate replenishment decisions

Remote monitoring allows owners to check daily sales and staffing needs while away

Data-driven buying at markets using 12-month velocity and on-hand quantities

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.