Integrating Paratransit and Fixed Route Transit Operations

Case studies

TMS

Integrating Paratransit and Fixed Route Transit Operations

Case study showing how Lethbridge Transit unified fixed route and paratransit with a single TMS platform, improving ridership, scheduling, and passenger notifications.

Published

June 4, 2026

Read time

3 min read

Source

Lethbridge Transit implemented TripSpark's integrated ITS solution to manage both fixed route and demand-response services on one platform. The system replaced paper manifests with real-time vehicle tracking, automated notifications, and a self-service passenger portal. Results included a 2.5% increase in fixed-route ridership, 5.17% growth in paratransit trips, reduced no-shows, and lower customer complaints through accurate ETAs and online booking.

Key takeaways

Single-vendor TMS enabled full integration between fixed route and paratransit scheduling and hardware.

Real-time tracking and MDT units reduced dispatcher workload and improved schedule adherence monitoring.

Automated notifications cut late cancellations and improved boarding efficiency for paratransit riders.

Self-service portal provided 24/7 booking access without added staff, increasing rider convenience.

Ridership rose 2.5% on fixed route and 5.17% on paratransit after implementation.

Market overview

SCR methodology note

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