Industrial Supply Company Grows Sales with Epicor Prophet 21 ERP

Case studies

MES

Industrial Supply Company Grows Sales with Epicor Prophet 21 ERP

Case study shows how a Midwest distributor used Epicor Prophet 21 to automate processes, reduce costs, and support sales growth without adding staff.

Published

June 4, 2026

Read time

3 min read

Source

Industrial Supply Company, a 55-employee distributor founded in 1915, implemented Epicor Prophet 21 in 2003 to manage inventory, support branch expansion, and improve customer service. The ERP system enabled electronic inventory control, business intelligence reporting, wireless warehouse management, and an integrated B2B eCommerce portal. Results included higher sales and inventory accuracy, reduced operational costs, and the ability to scale operations across four branches without increasing headcount.

Key takeaways

Prophet 21 supported acquisitions and new branch openings without added staff

Wireless WMS rollout increased sales volume, inventory accuracy, and warehouse efficiency

B2B Seller eCommerce portal reduced customer service call volume and improved order visibility

SQL-based reporting tools enabled custom KPIs, financials, and inventory trend analysis

DynaChange extensibility tools allowed process customization and workflow improvements

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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