Industrial Specialties Manufacturing ERP Implementation Case Study

Case studies

MES

Industrial Specialties Manufacturing ERP Implementation Case Study

Case study of a 22-employee ISO 9001-certified pneumatics and medical components distributor that implemented Epicor Prophet 21 to rebuild its ERP infrastructure.

Published

June 4, 2026

Read time

3 min read

Source

Industrial Specialties Manufacturing transitioned from a legacy UNIX system to Epicor Prophet 21 in 2007. The company mapped processes to the new ERP, integrated order management, purchasing, inventory, financials, and CRM. Post-implementation, ISM tracks on-time delivery, margins, sales productivity, and supplier performance to support continuous improvement and scalable growth without proportional headcount increases.

Key takeaways

Mapped existing processes to ERP before go-live to maximize data integrity and metric visibility

Implemented phased training at 30/60/90 days post go-live plus annual consulting to sustain adoption

Uses on-time delivery, margin by supplier, and sales productivity metrics to manage ISO processes

Integrated credit card processing and UPS shipping shortly after initial ERP deployment

Grew revenue annually while controlling costs by leveraging system automation and reporting

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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