Independent Pharmacy Improves Operations with Epicor Eagle
Thompson Pharmacy replaced its legacy POS with Epicor Eagle and Eagle Loyalty to integrate with its QS/1 prescription system and reduce labor costs across four stores.
The case study details how Thompson Pharmacy, a four-store independent operator in Altoona, Pennsylvania, selected Epicor Eagle after its prior POS failed to integrate with the QS/1 pharmacy management system or support multi-location inventory. Implementation enabled real-time data exchange, handheld cycle counting and label printing on the sales floor, and an electronic loyalty program that eliminated monthly voucher printing and mailing. The retailer now manages inventory for all locations with two POS staff instead of adding headcount, and reports thousands of dollars saved annually on loyalty operations.
Epicor Eagle integrated directly with the QS/1 prescription management system for real-time checkout visibility across stores
Handheld devices allow price changes, quantity adjustments, and label printing on the sales floor, cutting unnecessary trips to receiving
Eagle Loyalty replaced a manual voucher process, saving thousands of dollars per year in printing, postage, and labor
Inventory for four locations is now controlled by two employees instead of requiring an additional hire
Report generation time dropped from hours to approximately 30 minutes, improving daily operational efficiency
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