IBM Sterling TMS Peer-to-Peer Networking Program Case Study

White papers

TMS

IBM Sterling TMS Peer-to-Peer Networking Program Case Study

Case study of Seneca Foods implementing contract management and dock scheduling in IBM Sterling TMS to reduce carrier disputes and eliminate manual scheduling calls.

Published

June 4, 2026

Read time

3 min read

Source

This 2011 IBM Sterling TMS user meeting document details Seneca Foods' self-implemented projects for contract management and dock scheduling. The carrier rate project centralized rate submissions to reduce disputes and improve freight audit accuracy. The dock scheduling project enabled carriers to book appointments directly, providing visibility to dock doors and automating next-day warehouse notifications across 11 facilities.

Key takeaways

Self-enrollment contract management reduced carrier rate disputes and improved freight payment accuracy

Dock scheduling eliminated inbound carrier phone calls and provided shared visibility to dock doors

Both projects were implemented without services, using carrier communication and process standardization

Rate history, automatic expiration, and audit trails improved accounts payable processes

Expansion planned to additional facilities with requests for customer pickup scheduling capabilities

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.