IBM Sterling Store Concepts Guide: Order Management Components
Explains Sterling Store architecture, order promising, inventory visibility, and store operations for multi-channel retail fulfillment.
This concepts guide details the core components of IBM Sterling Store 9.2, including enterprise data models, order promising rules, participant roles, delivery services, payments, and inventory monitoring. It addresses business challenges in multi-channel order management such as accurate availability, consistent customer experience, and cost-efficient fulfillment across stores, web, and call centers.
Order promising uses configurable sourcing and scheduling rules based on node priority, product availability, and customer constraints.
ATP rules and resource pools enable real-time inventory and capacity tracking for products and delivery services.
Participant modeling defines enterprise, seller, buyer, node, and carrier roles with associated supply chain relationships.
Delivery and provided services are managed through catalog items, resource pools, and capacity calendars.
Payment processing integrates with external gateways and supports multiple payment types including stored value cards and credit cards.
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