
IBM Sterling Selling and Fulfillment Foundation Product Concepts Guide
Explains core architecture, organization modeling, order pipelines, inventory visibility, and fulfillment processes in Sterling Selling and Fulfillment Foundation 9.2.
This guide details the technical and functional concepts behind IBM Sterling Selling and Fulfillment Foundation Release 9.2. It covers the Application Platform, participant and process modeling, catalog and inventory management, order promising, value-added services, payment processing, logistics, and reverse logistics. The content focuses on how organizations configure pipelines, manage supply and demand, and extend the system for multi-enterprise fulfillment operations.
Sterling Selling and Fulfillment Foundation uses configurable pipelines to manage order, shipment, and return processes across multiple organizations.
Global Inventory Visibility supports reservations, segmentation, costing methods, and hub-level consolidation for accurate availability.
Order promising calculates expected dates, handles backorders, and supports complex service and delivery scheduling.
Value-added services enable work order creation, capacity allocation, and compliance processing tied to order lines.
Payment processing includes synchronous and asynchronous flows, tokenization, charge consolidation, and custom transaction support.