Hyatt International Epicor iScala Hospitality Implementation Case Study

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Hyatt International Epicor iScala Hospitality Implementation Case Study

Case study of Hyatt International replacing legacy back-office systems with Epicor iScala Hospitality across 210 global properties for centralized financial management.

Published

June 4, 2026

Read time

3 min read

Source

Hyatt International Corporation implemented Epicor iScala Hospitality to replace proprietary back-office applications that lacked globalization and multi-currency support. The solution was deployed at 43 properties with plans for full rollout, enabling centralized reporting, multi-language operations, and integration with PMS and POS systems. Benefits included reduced daily reconciliation cycle times by over one hour, tighter inventory and cost controls, and standardized processes across 39 countries.

Key takeaways

Replaced legacy proprietary systems with Epicor iScala Hospitality for multi-national financial operations

Achieved centralized reporting and data sharing across properties in 39 countries

Reduced daily cash and revenue reconciliation cycle times by more than one hour

Enabled multi-currency, multi-language, and localized tax compliance in a single platform

Integrated PMS, POS, and financial systems to eliminate manual double-entry processes

Market overview

SCR methodology note

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