Hornung Do It Best Hardware Improves Repair Operations with Epicor Eagle

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MES

Hornung Do It Best Hardware Improves Repair Operations with Epicor Eagle

Case study showing how Hornung's Do It Best doubled repair volume and cut inquiry time from 5 minutes to 15 seconds after implementing Epicor Eagle Service and Repair.

Published

June 4, 2026

Read time

3 min read

Source

Hornung's Do It Best Hardware and Rental in Harrisburg, Pennsylvania replaced a rental-only system with Epicor Eagle Service and Repair when repair demand doubled after a competitor closed. The integrated module links point-of-sale, inventory, and service orders so mechanics record parts used, update status, and adjust stock in one workflow. Results include faster customer responses, higher repair throughput, and $5,000 efficiency gains during peak season.

Key takeaways

Repair revenue reached $350,000 annually after volume doubled

Customer inquiry time dropped from 5 minutes to 15 seconds

Service orders auto-create accounts and adjust inventory on completion

Single system tracks orders from drop-off through mechanic sign-off

Efficiency gains allowed same staff to complete more repairs

Market overview

SCR methodology note

Vendor landscape

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Implementation considerations

Important consideration

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