Henkel Adhesives Supply Chain Visibility Case Study with FourKites

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SCP

Henkel Adhesives Supply Chain Visibility Case Study with FourKites

Henkel implemented FourKites to track nearly 1 million LTL and FTL shipments, replacing manual tracking with real-time ETAs and actual time of arrival data.

Published

June 4, 2026

Read time

3 min read

Source

Henkel Adhesives selected FourKites in 2020 to gain end-to-end visibility across global LSP networks. The platform integrates with Oracle TMS and SAP, delivering Dynamic ETAs and ATA data within minutes. Henkel achieved faster customer service response, reduced late-fee disputes, and improved LSP performance accountability through accurate delivery records.

Key takeaways

Nearly 1 million LTL and FTL shipments tracked annually via FourKites

ATA data delivered in minutes instead of hours for accurate service-level measurement

Customer service eliminated manual shipment tracking, yielding measurable time and cost savings

Accurate delivery data enables faster dispute resolution and reduced late penalties

Staged rollout achieved 85% tracking coverage before customer access was enabled

Market overview

SCR methodology note

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Important consideration

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