Harry & David Holiday Warehouse Optimization with SAP EWM

Case studies

WMS

Harry & David Holiday Warehouse Optimization with SAP EWM

Case study showing how SAP ActiveEmbedded services improved SAP EWM performance and inventory accuracy for peak holiday volumes at Harry & David.

Published

June 4, 2026

Read time

3 min read

Source

SAP

Harry & David, a gift basket retailer, faced extreme seasonal demand with 70% of annual sales and up to 300,000 packages shipped daily. The company engaged SAP ActiveEmbedded to apply integration validation methodology to its SAP Extended Warehouse Management system. Recommendations addressed put-away, picking, material locking, and archiving. Results included 99%+ inventory accuracy, over 50% faster put-away confirmations, and zero manual queue management during peak periods.

Key takeaways

SAP ActiveEmbedded provided on-site expertise and direct developer access for targeted EWM optimization

Integration validation methodology identified custom code and process improvements across three assessment cycles

Warehouse accuracy rose above 99%, a gain of more than 15 percentage points

Put-away confirmations accelerated more than 50% and delivery replications 70%

No additional headcount was required to handle 300,000 daily packages during the holiday rush

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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