Hannover Medical School SAP Customer Connection Program Case Study

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Hannover Medical School SAP Customer Connection Program Case Study

Case study showing how Hannover Medical School used SAP Customer Connection to improve patient data quality and reduce errors in hospital operations.

Published

June 4, 2026

Read time

3 min read

Source

SAP

Hannover Medical School, a major German university hospital, collaborated with SAP through the Customer Connection Program for Healthcare to refine its patient management system. The initiative focused on making SAP solutions more intuitive, securing sensitive data processing, and eliminating duplicate patient records. Results included higher data quality, improved software stability, and reduced reliance on third-party tools.

Key takeaways

Direct collaboration with SAP developers addressed specific hospital IT requirements

Duplicate patient master data entries were eliminated, improving data quality

Software stability increased and error rates declined after targeted improvements

Maintenance of historical customization tables was simplified

Costs were lowered by removing the need for additional third-party solutions

Market overview

SCR methodology note

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Leaders

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Important consideration

Original Source

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