H&O Distribution WMS Implementation Case Study

Case studies

WMS

H&O Distribution WMS Implementation Case Study

Case study of H&O Distribution replacing manual processes with Manhattan SCALE WMS to improve inventory accuracy and reduce shipping errors.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

H&O Distribution, a third-party public warehouse with 525,000 square feet, moved from paper-based receiving and picking to Manhattan SCALE. The implementation replaced clipboards and a Unix system with real-time PC-based data capture, achieving near-100% inventory accuracy and eliminating $20,000 in annual shipping errors. The system also enabled customer self-service inventory visibility and supported value-added services that helped win new business.

Key takeaways

Manual clipboard and Unix processes replaced with real-time WMS data capture

Inventory accuracy improved to nearly 100%, cutting $20,000 in yearly shipping errors

Customer portal added for self-service inventory visibility and control

Implementation completed on time and under budget with one week of training

Staff reduced through efficiency gains while supporting business growth

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.