Case studies
WMS

H&O Distribution WMS Implementation Case Study

Case study of H&O Distribution replacing manual processes with Manhattan SCALE WMS to improve inventory accuracy and reduce shipping errors.

Published
June 4, 2026
Read time
3 min read
Source
Manhattan Associates

H&O Distribution, a third-party public warehouse with 525,000 square feet, moved from paper-based receiving and picking to Manhattan SCALE. The implementation replaced clipboards and a Unix system with real-time PC-based data capture, achieving near-100% inventory accuracy and eliminating $20,000 in annual shipping errors. The system also enabled customer self-service inventory visibility and supported value-added services that helped win new business.

Key takeaways

Manual clipboard and Unix processes replaced with real-time WMS data capture

Inventory accuracy improved to nearly 100%, cutting $20,000 in yearly shipping errors

Customer portal added for self-service inventory visibility and control

Implementation completed on time and under budget with one week of training

Staff reduced through efficiency gains while supporting business growth

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