GRSA Mobile Customer Sentiment Tracking with SAP Cloud Platform

Case studies

WMS

GRSA Mobile Customer Sentiment Tracking with SAP Cloud Platform

GRSA deployed BlueBoot Mobile Forms on SAP Cloud Platform to let field teams capture customer satisfaction surveys offline and relay issues to operations in real time.

Published

June 4, 2026

Read time

3 min read

Source

SAP

GRSA, a Compass Group foodservice provider with 2,000 units across Brazil, needed faster visibility into client sentiment. By implementing BlueBoot Mobile Forms on SAP Cloud Platform, field workers now complete audits and surveys on mobile devices with full offline capability. Data syncs automatically to the cloud, triggering stakeholder notifications and enabling quicker issue resolution and approvals.

Key takeaways

Field teams complete satisfaction surveys and audits on any mobile device with offline support

Survey data syncs to SAP Cloud Platform and triggers automated email and SMS alerts

Workflows for approvals and corrective actions can be executed directly from mobile devices

Response time to customer issues shortened through immediate data sharing with operations

Over 100 employees adopted the solution, achieving 100% faster survey completion

Market overview

SCR methodology note

Vendor landscape

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