Griffin Ace Hardware Training Program Case Study
Case study on how Griffin Ace Hardware replaced paper training logs with Epicor Training on Demand to standardize employee training across three retail stores.
Griffin Ace Hardware implemented Epicor Training on Demand to replace handwritten group training logs and improve employee skill development. The solution enabled the retailer to deliver consistent company-wide training on safety, best practices, and job-specific skills while tracking completion and progress. Store managers reduced time spent repeating training, and customer service quality improved as employee knowledge increased.
Replaced manual paper logs with a centralized eLearning system for training compliance
Enabled scalable delivery of incremental and job-specific training across multiple store locations
Reduced manager time spent repeating training content to new and existing employees
Improved internal communication and employee skill development through tracked lessons
Supported retail best practices training alongside system feature education
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