
Granite City Electric Supply Strategic Pricing Implementation Case Study
Case study showing how an electrical distributor used Epicor Eclipse Strategic Pricing to cut price overrides from 30-40% to 2.5% and raise margins by 2-4 points.
Granite City Electric Supply Company implemented Epicor Eclipse with Strategic Pricing to replace manual cost-plus pricing with data-driven segmentation by customer size and type. The project required six months of data cleansing, phased rollout, and ongoing override monitoring. Results included a 2-point overall margin gain, 4-point margin improvement for customers on the system, and higher sales commissions. The study details change management tactics and metrics needed to sustain pricing discipline.
Strategic Pricing reduced monthly override ratio from 30-40% to 2.5%
Overall gross margins increased 2 points; margins on system customers rose ~4 points
Six-month data cleansing and phased rollout were required before go-live
Sales override monitoring must be performed monthly to maintain results
Internal champion and clear metrics are essential for adoption