Grand Hyatt Santiago Improves Inventory and Operations with Epicor iScala

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Grand Hyatt Santiago Improves Inventory and Operations with Epicor iScala

Case study of Grand Hyatt Santiago replacing proprietary software with Epicor iScala for unified accounting, inventory, and purchasing across hotel operations.

Published

June 4, 2026

Read time

3 min read

Source

Grand Hyatt Santiago implemented Epicor iScala to consolidate accounting, inventory, and purchasing processes across multiple business units. The solution replaced fragmented proprietary systems, enabling real-time data access and seamless integration with front-office applications. Results included 30 percent faster process completion, 20 percent better inventory rotation, and continuous 24/7 operational support.

Key takeaways

Unified accounting, inventory, and purchasing in a single ERP platform

30 percent reduction in time to complete operational processes

20 percent efficiency gain in inventory rotation and stock control

Real-time reporting through integration with front-office systems

24/7 support structure supporting uninterrupted hospitality operations

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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