Gold City Transforms Omnichannel Fulfilment with Manhattan SCALE WMS

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Gold City Transforms Omnichannel Fulfilment with Manhattan SCALE WMS

Case study of Gold City Footwear implementing Manhattan SCALE WMS to support omnichannel growth, improve inventory accuracy, and achieve ROI within one year.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

Gold City, a Thailand-based footwear manufacturer and retailer, deployed Manhattan SCALE to modernize order fulfilment at its Samutsakorn DC. The system enabled wave and batch picking for stores alongside single-order ecommerce fulfilment, integrated voice technology, and scaled to support international expansion. Results included higher stock accuracy, faster processing, reduced overtime, and positive ROI in twelve months. The platform now underpins plans for a new DC and 3PL services.

Key takeaways

Manhattan SCALE enabled transition from store-centric to true omnichannel fulfilment

Inventory accuracy and service levels improved while overtime hours declined

ROI achieved in one year through productivity gains and lower operating costs

System supports 5,000 SKUs with FIFO, voice picking, and multi-channel order flows

Platform will scale to new DC tripling capacity and enabling 3PL operations

Market overview

SCR methodology note

Vendor landscape

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