GoBus Paratransit Case Study: TripSpark NovusDR Implementation

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GoBus Paratransit Case Study: TripSpark NovusDR Implementation

Case study showing how GoBus used TripSpark NovusDR, Passenger Portal and Notifications to raise passengers per vehicle hour by 6% and cut no-shows.

Published

June 4, 2026

Read time

3 min read

Source

GoBus Accessible Transit replaced unreliable scheduling software with TripSpark NovusDR, Rangers, TripBroker, Notifications and Passenger Portal. The integrated system eliminated manifest update failures, enabled self-service booking and real-time alerts, and produced measurable gains in passengers per vehicle hour and on-time performance without added vehicles.

Key takeaways

Passengers per vehicle hour rose 6% from 2.13 to 2.26 after implementation

Passenger Portal bookings grew from 1,400 to 2,000 trips per month year-over-year

Real-time notifications reduced no-shows and eliminated most 'where's the bus' calls

Single-vendor hardware and software removed manifest update errors between IVR and drivers

17% trip growth achieved while maintaining existing on-time performance levels

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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