GKN Off-Highway Powertrain Service Transformation with SAP Hybris

Case studies

WMS

GKN Off-Highway Powertrain Service Transformation with SAP Hybris

Case study shows how GKN Off-Highway Powertrain shifted from product sales to performance-based services using SAP Hybris Service Cloud.

Published

June 4, 2026

Read time

3 min read

Source

SAP

GKN Off-Highway Powertrain replaced traditional product sales with a performance management model that bills customers based on equipment uptime and output. SAP Hybris Service Cloud was deployed to digitize the full service lifecycle from sales through billing and to create a single source of customer and asset data. The implementation established the foundation for condition monitoring, AI-driven insights, and mobile field service operations.

Key takeaways

Shift from product sales to performance-as-a-service billing model

SAP Hybris Service Cloud supports end-to-end service processes

Centralized customer and service data accessible on mobile devices

Platform enables future condition monitoring and AI capabilities

Project completed in 13 months with minimal training required

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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